Website privacy statement

The information on this page applies to this website and explains how we handle personal information obtained via the website, use cookies, and record website visits. It does not apply to any websites we link to and so we recommend that you also read the privacy statement of any website you visit from the Birch Psychology website.

Please refer to Birch Psychology’s full Privacy Policy for information regarding how we handle personal information more generally.

Anonymous access

Our website is available to provide information about Birch Psychology, including various ways you can contact us. You can access and make full use of our website without disclosing your personal information.

How we collect and use personal information

This website does not collect your personal information unless you choose to contact us through online forms or email addresses. In this case, we may use the information provided in your correspondence to us to respond to you for further discussion of your enquiry.

Disclosure of personal information

We will not disclose any personal information you provide to a third party without your consent unless authorised by law.

Collection and use of site visit data

To help us understand how our website is being used, we obtain usage reports from Google Analytics. We do this to enable us to make improvements to our website to enhance visibility and user experience.
Reports from Google Analytics tell us which pages our users visit, how long they spend there, what operating systems and devices they use, and the broad geographical areas they are browsing from. This process uses ‘cookies’. Cookies are small files created by your internet browser which remember your preferences based on your search activity and identify browsers and devices but do not identify you personally as a user, or provide us with your IP address.
Use of cookies is optional, and you can choose to disable cookies on your browser or use Google Analytics’ opt-out tool. If you choose to disable cookies, you may not be able to access the full functionality of our website.
Please familiarise yourself with cookies and their uses to ensure you are comfortable with using the Birch Psychology website.

Third-party websites

At times, our site may contain links to other third-party websites. Access to, and use of, these websites is not governed by this Privacy Policy and we are not responsible for the information or practices of such third-party websites. We recommend you read the Privacy Policy of any third-party websites in addition to Birch Psychology’s Privacy Policy.

Marketing emails

From time-to-time, we may send you direct marketing emails and information about products and services that may be of interest to you. These communications will be sent via email and in accordance with applicable marketing laws such as the Spam Act 2004 (Cth) if you consented to such engagement with us.
You can stop receiving these communications at any time by following the ‘opt-out’ instructions contained in any such email. As indicated above, we do not provide your personal information to other organisations for the purposes of direct marketing.
If you receive communication from us that you believe is not in accordance with the Privacy Policy, or is in breach of any law, please contact us using the details provided below.

Data security

Our employees are required by law to protect any personal information we collect, and Birch Psychology has policies in place to ensure compliance with these legal obligations. However, we do not have complete control over the security of information sent over the Internet, and therefore, if you choose to send information to us this way, it may not be completely secure. Our website provides information about other ways to contact us if you would prefer to use these methods for communicating your sensitive information.

Consent to international transfer

From time-to-time, we may transfer your personal information to organisations in other countries. In these instances, recipients may include external service providers such as cloud-based data storage or data processing services. When this occurs, we take reasonable precautions to ensure that the recipient is legally or contractually bound to principles commensurate to the Australian Privacy Principles.

Changes to this policy

We may make changes or updates to this policy at any time. You are encouraged to periodically check our Privacy Policy as posted on our site to ensure you are aware of any changes that may affect you and the way we collect, store, and manage your personal information. If we need to make changes to the personal information we have already collected from you with regards to your use of our site, we will inform you of this change either by way of update on our site, via written communication, or both.
Your continued use of any of our sites and services constitutes your understanding and acceptance of the Privacy Policy in effect at the time.

Complaints, questions or concerns

If you have any questions or concerns about this statement or how your personal information is handled by Birch Psychology, or if you would like to make a complaint regarding your privacy then please phone us on (03) 8592 1954 or lodge your concern in writing to:

Kate Willcox and Dr Nicole Woodhouse (Directors)
Birch Psychology
1A Michael St, Fitzroy North, VIC., 3068

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Please visit the Office of the Australian Information Commissioner for the best way to do this:

This Privacy Policy is current as of 31/05/2022

Make an appointment

Please call Birch on 8592 1954 to discuss your needs and arrange a convenient time to attend.

Please note that Birch Psychology is unable to provide a crisis service.